Epic Cycle provides a robust set of integration and management to support our customers individualized technical requirements with 24/7 technical support. Highlights include:
- Software scalability and load capacity analysis
- Recommendations for optimization
- Recommendations on plan of action, priority, level of effort and timeline
- Implementation and Setup
- Managed service configuration and testing
- Current Customer transition strategies to support site redeployment
- DNS reconfiguration
- Customer documentation
- Network and system configuration
- Testing and planning
- Managed service set up
- Server setup and configuration
- Hardware and software install and testing
- Configuration testing
- Load testing
- Back up process install and configuration
- Configuration testing
- Deployment
Technical Maintenance and Support
- Managed Servers Technical Support
- 24/7 technical support
- Bandwidth and traffic monitoring and shaping
- Software updates, patches and fixes
- Technical software support and help desk
- Customer Support
- Monitoring